Jio is one of the most popular and used network services because of its affordable plans and benefits. Whether you are new to Jio networks or have been using it for years, Jio has promised to improve every user’s experience. Jio’s customer care services provide the best solution for all users in case they have any confusion or concerns regarding the networks, plans, etc. If you’re considering new connections or want insights into various plans available, the Jio customer care number can provide the information you need to make informed decisions. In the following article, you will find some of the best Jio customer care services and contact details. Check out Jio AirFiber, India’s first wireless Wi-Fi connection by Reliance Jio.
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Jio Customer Care Numbers
You can now talk to Jio’s customer care number without any hassle. There are three ways through which you can raise your concerns to Jio customer care, including chat, email, and calling. Check out all the Jio USSD codes here!
Chat: You can chat with Jio customer care through this Jio customer care no. 7000770007
Jio Customer Care Email ID: care@jio.com
Jio customer care toll-free number: If you have any queries, you can call the numbers written below.
All Jio Customer Care Numbers
- Jio assists you 24/7
- Contact for queries related to mobile services: 199
- Have any issues? Register your complaint: 198
- Dial for recharge plans, data balance, validity, recharge confirmation & offers: 1991
- Want to tele-verify and activate both HD calls & data services? 1977
- Calling from a Non-Jio Number? Dial here: 1800-889-9999
- Get support when roaming abroad (charges applicable) +917018899999
- Jio customer care toll-free number: 1860-893-3333
Jio Fiber Toll-Free Number: 1800-896-9999
Note: If you are an existing JioFiber customer, you can call from your Registered Mobile Number or JioFiber Fixed Line Number to contact customer care at Jio Fiber.
Jio Customer Care Toll Free Number for Jio Businesses
Jio Customer Care Social Media Support
In the era of social media and digital awareness, you can definitely rely on Jio’s social media customer care support to raise your concerns and issues. This modern way will help you reach Jio customer care support faster than any other way. These services make sure to respond efficiently to your queries. Here is how you can contact Jio customer care through social media support.
Twitter: https://twitter.com/reliancejio
Instagram: https://www.instagram.com/reliancejio/
Facebook: https://www.facebook.com/Jio
YouTube: https://www.youtube.com/channel/UC7x7gqeQQ5dazPAvDgC7TIw
Linkedin: https://www.linkedin.com/company/jio?trk=nav_type_overview&originalSubdomain=in
If you want to port your SIM from Airtel to Jio or Jio to Airtel, we have a dedicated article on how to port your SIM from Airtel to Jio
Jio Support Services
Jio provides numerous services to its users to maintain smooth calling and other network usage procedures. In the following section, you will find the support services offered by Jio.
1) Jio instant services
- Lost SIM
- Set Jio tunes
- Track request
- Run diagnostics
2) Onboarding and Activation
- Track Order
- Port to Jio
- Relocate Jio Fiber
- Activation eSIM
- Get Jio SIM
- Get Jiofiber
- Partner with Jio
3) Payment related links
- Manage autopay
- Claim refund
4) Prepaid offerings
- Switch to Jiofiber postpaid
- Recharge
- Recharge history
- Usage history
- Invoice history
5) Postpaid offerings
- Pay bills
- Add on plans
- Reclaim postpaid number
- Bill Summary
- Payment history
- Usage history
- Invoice history
How to Talk to the Jio Customer Care Executive
With the MyJio app, you can almost do everything pertaining to your connection right from your phone. The following are a few of the MyJio app’s features linked to services:
- Plans and usage details
- History of billing and payments
- AutoPay configuration and bill payment
- Handling connections such as ISD/IR and family plans
- FAQs about live chat and how to movies
- Problem-solving and complaint-handling
- Monitoring orders
Jio offers chat services on MyJio and www.jio.com. As an alternative, if you have any questions about mobile services, you can reach Jio at 199. Check out how to set caller tune in Jio?
How to talk to Jio Customer Care Through My Jio App
You can talk to Jio customer care through the My Jio app by following the steps mentioned below.
- Open the My Jio App
- Log in using your Jio number, and OTP will be sent to your registered mobile number.
- Access Customer Support
- Go to the Jio care option at the bottom of the page.
- After that, you will find a ” Hi, how can we help you” section to search your queries.
- Click on the chat option to start a conversation with a customer care representative.
- Provide Details such as your Jio number, the issue you’re facing, and any other information that might help the customer care representative understand your situation.
- Start your chat and follow the instructions given by the customer care representative to troubleshoot the issue, clarify your query, or resolve any concerns you have.
How to speak to HelloJio
If you are not sure how to contact HelloJio, then you will have to follow the steps mentioned below.
- Open Jio app
- Go to Jio care
- At the bottom, you will find the Hello Jio option, where you can troubleshoot your problems without typing. This assistant works with the command of your voice.
- This section also has some of the most asked queries to make it easy for you. In addition, the Hello Jio option also has seven languages to answer your concerns.
Get Quick Jio Support
Here is the list of Jio quick support:
- Track Order
- Get Jio SIM
- Get JioFiber
- Get Jio AirFiber
- eSIM request
How To Videos:
Jio has expanded its way to make sure customer gets the best support, and for that, they have even created a section that shows various tutorial videos. These videos include categories like 5G settings, Jio postpaid customer care number offerings, prepaid offerings, OTT subscriptions, International services, re-verification, etc. You can watch these videos and learn about various services provided by Jio.
How Can I Raise a Jio Fiber Internet Complaint?
You can raise a Jio Fiber internet complaint by following the steps mentioned in this section: You can also submit a Service Request using Run Diagnostics, allowing our field engineer to address the issue as soon as possible.
1: Launch the MyJio app
2: From the top menu, choose the “Fiber” tab.
3: Select “JioCare” from the menu bar to launch the diagnostics.
4: Choose “Run Diagnostics” and then a feature. Press the Run Diagnostics button
5: Click “Raise a service request” if a problem is found that can’t be resolved by “Run Diagnostics.”
6: Click “Proceed” after choosing your chosen day and a time period that works for the engineer visit.
7: Select “Done.”
Jio Appellate Authority
Here is the list of Jio customer care toll-free numbers of appellate authorities zone-wise.
Jio North Zone:
| State Name | Nodal Officer | Phone Number | Address | |
|---|---|---|---|---|
| Delhi NCR | Sanjay Tiku | 18008893999 | appellate.del@jio.com | Reliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon – 122002 Haryana |
| Haryana | Sanjiv Sachdeva | 18008893999 | appellate.har@jio.com | Reliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8 Mohali, Punjab 160071 |
| Himachal Pradesh | Sameer Pandey | 18008893999 | appellate.hp@jio.com | Reliance Jio Infocomm Ltd. Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradesh |
| Jammu | Vivek Sharma | 18008893999 | appellate.jk@jio.com | Reliance Jio Infocomm Limited, Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu – 180012, J&K, India |
| Kashmir | Neeraj Fotedar | 18008893999 | appellate.jk@jio.com | Reliance Jio Infocomm Limited, 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar – 190001, J&K |
| Punjab | Karuna Misra | 18008893999 | appellate.pb@jio.com | Reliance Jio Infocomm Limited, C-135, Industrial Area, Phase – VIII, Mohali, Pin:160071 |
| Rajasthan | Arun Mani | 18008893999 | appellate.raj@jio.com | Reliance Jio Infocomm Ltd., 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001 |
| UP (West) | Sunil Kapoor | 18008893999 | appellate.upw@jio.com | Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm Complex, Civil Lines, Meerut, U.P – 250003 |
| UP (East) | Rajesh Sharma | 18008893999 | appellate.upe@jio.com | Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP) |
| Uttarakhand | Deepak Negi | 18008893999 | appellate.upw@jio.com | Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm Complex, Civil Lines, Meerut, U.P |
Jio South Zone:
| State Name | Nodal Officer | Phone Number | Address | |
|---|---|---|---|---|
| Andhra Pradesh | Rajasekhar Mamillapalli | 18008893999 | appellate.ap@jio.com | Reliance Corporate IT Park Ltd, H: No 40,72,D, KK Towers, Opp HDFC Bank, M.G Road, Vijayawada, AP-520008 |
| Kerala | Jayaraj Rajasekharan | 18008893999 | appellate.ker@jio.com | Reliance Jio Infocomm Limited, Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi – 682 025. Kerala State. |
| Karnataka | Shiva Kumar | 18008893999 | appellate.kar@jio.com | Rcitpl. Rmz Icon Building, NO. 51, Palace Cross Road, Bengaluru- 560052, Karnataka. |
| Tamil Nadu | Royston Antony | 18008893999 | appellate.tn@jio.com | Reliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road,Thousand Lights, Chennai – 600006. TamilNadu |
| Telangana | Sreedhar Nandiraju | 18008893999 | appellate.ap@jio.com | Reliance Jio Infocomm Ltd. 4th Floor, Lake Shore Towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telangana |
Jio East Zone:
| State Name | Nodal Officer | Phone Number | Address | |
|---|---|---|---|---|
| Assam | Ritwick Chakraborty | 18008893999 | appellate.assam@jio.com | Reliance Jio Infocomm Limited, Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati – 781022, Assam, India |
| Bihar | Chandra Prakash | 18008893999 | appellate.bih@jio.com | Reliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road, Patna- 801503, Bihar, India |
| Jharkhand | Santosh Sinha | 18008893999 | appellate.bih@jio.com | Reliance Jio Infocomm Ltd., 2nd & 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi – 834001, Jharkhand |
| Kolkata | Sanjay Chatterjee | 18008893999 | appellate.kol@jio.com | Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091 |
| North East | Banibroto Biswas | 18008893999 | appellate.ne@jio.com | Reliance Jio Infocomm Ltd. First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong – 793014, Meghalaya, India |
| Odisha | Bikash Mohanty | 18008893999 | appellate.ori@jio.com | Reliance Jio Infocomm Limited, Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar – 751023 |
| West Bengal | Sailesh Rupani | 18008893999 | appellate.wb@jio.com | Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091 |
Jio West Zone:
| State Name | Nodal Officer | Phone Number | Address | |
|---|---|---|---|---|
| Chhattisgarh, Madhya Pradesh | Partha Pratim | 18008893999 | appellate.mp@jio.com | 4th Floor, Dhan Trident, Block NO. B3, PU 4, Commercial Scheme 54, Opp. Satya Sai School, Bombay Hospital Road, Indore, Madhya Pradesh, 452010 |
| Gujarat | Bhavesh Mehta | 18008893999 | appellate.guj@jio.com | Office -101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad-380006, Gujarat, India |
| Maharashtra & Goa | Giridhar Puvvala | 18008893999 | appellate.mah@jio.com | Reliance Jio Infocomm Limited, Down Town – The City Centre, 2nd and 3rd Floor, S No. 8+13/1/2, Above Reliance Mart, Off Karve Road, Mhatre Bridge, Erandwane, Pune – 411004 |
| Mumbai | Saurabh Singh Parmar | 18008893999 | appellate.mum@jio.com | Reliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra – Kurla Complex, Mumbai – 400051 |
Jio Customer Care Number Toll-Free Service
Jio toll-free services connect users or customers to Jio executives to continue a smooth Jio calling procedure. The service runs 24*7 between the users and Jio customer care executives. Let’s see what are the Jio toll-free services.
What you get with Jio’s toll-free service
Here are the features for you to know what Jio toll-free service offers:
1) Standard Routing: This feature from Jio’s toll-free service default calls from various terminating numbers
2) Black/whitelisting: This service allows or disallows access to toll-free numbers on the basis of their region
3) Call Barring: Blocks numbers from getting the toll-free numbers
4) 24×7 assisted care: You can get 24×7 services from Jio
5) Vanity number: You can choose the most suitable number for your business through this service provided by Jio.
6) Intelligent Routing: Three call routing and three call distributions are allowed with twelve different call configuration logics.
7) Digital self-care: This service from Jio toll-free manages the routing preferences from the online portal providing real-time configuration.
Jio Advantages
Here are the notched advantages provided by Jio to its customers. Have a look at these advantages to enjoy Jio services more efficiently.
1) Maximum uptime: “Maximum uptime” always ensures that your business is up and always running on time.
2) Jio per-second billing: This perk provides per-second billing to reduce the cost significantly.
3) Call termination: Call terminates Jio TFN call on Jio mobile or fixed line number of any domestic operator.
If you are a Jio user or planning to buy a Jio SIM, then the above-mentioned article will play a huge role in letting you know the services provided by Jio customer care. You will also know how they can resolve your queries regarding the network or any other important issues. So hurry up and read the article now to get all the Jio customer care no. details.
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FAQs of Jio Customer Care
Q1. What are the advantages of Jio toll-free number services?
Ans. The advantages of Jio toll-free number services are:
- Widespread Availability: Toll-free numbers are generally accessible from anywhere within the country.
- 24/7 Availability: Many toll-free services, including Jio’s, often provide 24/7 customer support.
- Prompt Response: Toll-free numbers are usually manned by trained customer service professionals who are equipped to provide prompt and relevant assistance.
Q2. What are the features of the Jio self-care portal?
Ans. The features of the Jio self-care portal include the following things:
- See and pay bills
- Configure real-time intelligent routing
- File a complaint and check its status
Q3. What is the Jio customer care number?
Ans. The Jio customer care number is 1800-896-9999
Q4. How can I talk to the Jio customer care executive on the WhatsApp app?
Ans. You can talk to the Jio customer care executive on the WhatsApp app at 7018899999.
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