PhonePe, launched in 2015, has quickly become India’s leading digital payments app. Leveraging the Unified Payments Interface (UPI), PhonePe has revolutionized online transactions with an innovative, user-friendly platform. Seamless, secure, and instant money transfers are now possible right from your smartphone. With PhonePe, users across India can recharge phones, pay bills for utilities and services, send and receive funds, and shop online all in one place. PhonePe offers a diverse range of financial services for simplified digital payments and financial management. Over 300 million users trust it for its convenience, best PhonePe Customer Care services, reliability, and instant settlement enabled by UPI.
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PhonePe Customer Care Number, Email, and Support
Facing any problems or issues when using PhonePe? Its dedicated customer support is here to help. If you need assistance on transactions, payments, or account-related queries, you can easily reach the PhonePe customer care team through the helpline number, email, or in-app chat support. The PhonePe customer service team is available 24/7 through multiple channels for your convenience. It aims to provide swift first response and resolution times for all types of complaints and questions. You can trust PhonePe customer care to have the expertise to solve your issues promptly.
You can also read about how to delete Phonepe history within 2 min?
Phonepe Customer support
PhonePe provides multiple options to reach its helpful customer support team. You can find instant answers on common topics by tapping the ‘Get Help’ section on your PhonePe app home screen. For further assistance, start a chat in-app or call the dedicated helpline. The efficient support makes it easy to get quick solutions.
- phonepe customer toll-free number: 080-68727374 / 022-68727374.
Phonepe Merchant support
PhonePe also provides dedicated support for merchants using its platform. Merchants can access self-help resources in the PhonePe Business app and chat with customer care for any payment-related queries. To get onboard as a merchant, PhonePe has an online contact form where you can leave your details, and a PhonePe agent will assist you within 48 hours.
- Phonepe business customer care: 080-6872-7777 / 022-6872-7777
Report Fraud on Phonepe
PhonePe takes security very seriously and enables users to easily report fraudulent activity. If you notice any unsure payments, communication, or unusual behaviour on your PhonePe account, you can immediately notify them to investigate. Use the in-app ‘Report Fraud’ option or contact customer support. The response time is within 24 hours, ensuring quick action against these frauds.
For Customers: Report to the agent by clicking here.
For Merchants: Report to the agent by clicking here
Report Ethics Concerns
PhonePe is committed to ethical business practices, and it also enables users to provide confidential ways to raise any concerns. If users notice violations of PhonePe’s rules or illegal activity, they can report anonymously through the ethics reporting option. In this, the user’s identity and concerns will be kept fully confidential.
- To report ethical concerns, click here
Phonepe Head Office Number & Address
Need urgent help with your PhonePe account? Have issues with UPI payments? Or getting error messages in the app? Don’t worry; just call the 24×7 PhonePe helpline whenever you need immediate assistance with the platform. The PhonePe experts can quickly solve the problem and get your account working smoothly again. You can rely on round-the-clock assistance from trained professionals dedicated to solving your PhonePe-related queries quickly. If you face any problems, do not hesitate to contact the PhonePe customer support team. They are always ready to assist you and resolve any issues you may encounter while using the platform. Below are the details for reaching the PhonePe head office.
- PhonePe Head office contact number: 080-68727374 / 022-68727374
- PhonePe Head Office Address: Office-2, Floor 5, Wing A, Block A, Salarpuria Softzone, Bellandur Village, Varthur Hobli, Outer Ring Road, Bangalore South, Bangalore, Karnataka, India, 560103. CIN: U67190KA2012PTC176031
Phonepe Social Media Support
For quick response, PhonePe offers support via social media. Users can send queries and concerns to the PhonePe social media. The social media support team is active daily, providing assistance and resolving complaints through public posts as well as private messages. So here are some of the social media platforms on which PhonePe remains active, and you can get prompt answers to all those questions that are crossing your mind.
How to contact PhonePe customer care Support
Need assistance with any issues or queries related to your PhonePe account, transactions, payments or services? Getting in contact with PhonePe’s customer care team to find solutions is quick and easy through two very convenient support channels available 24/7 – you can either visit the customer support section on the PhonePe website and click on ‘Get in Touch’ to call the helpline, initiate a live chat or email your questions directly, or you can open the PhonePe app and tap on the ‘Help’ icon to browse through the self-help topics. PhonePe has helpful professionals available round the clock on both channels to provide you with prompt and efficient support on any account-related issue.
1. Get in touch with PhonePe customer support team through the website:
- Visit PhonePe website.
- Click on “Contact us” and scroll down to the “Get help” button; click on it.
- Now, you need to log in through your mobile number.
- Once you log in, you will see an option “contact PhonePe support” click on it.
- After that, you will have the following tips: follow them.
2. Get in touch with PhonePe customer support team through the App:
- Open the PhonePe app on your device.
- On the upper right corner, click on “? “
- Once you tap on it, you will have many different options.
- Select the relevant topic.
For instant help with any payment-related issues
- Tap History on your PhonePe app home screen.
- Select the relevant payment.
- Tap phonepe customer support.
What is the PhonePe Grievance Policy, and which types of service levels are included in it?
PhonePe was launched by PhonePe Private Limited, which values customers’ trust and strives to provide the best experience. PhonePe has a grievance redressal policy focused on resolving customer concerns efficiently and without bias. This policy covers the service standards and escalation timelines for grievance redressal related to various PhonePe services, including Recharges, Bill Payments, PhonePe Wallet, Gift Cards, UPI, Stores, Investments, Switch and more. For most queries, their in-app support or help pages resolve problems. Firstly, go through their self-help pages that solve many common issues. For unresolved queries, contact customer support via in-app chat, email or phone.
1. Phonepe Customer Grievance Redressal
Level 1
Complaint Registration: Register your complaint on the PhonePe app by clicking the (?) symbol. PhonePe customer support team is available 24/7 to resolve your queries.
Resolution: You will get a first response within 24 hours, and the PhonePe team will attempt complaint resolution within three working days. However, if there are any delays, they will be communicated to you. Also, in a few cases, your complaint will be resolved instantly, but it may take some time to display in the system.
Level 2
Complaint Registration: You can raise unresolved complaints through:
- Website support form: https://support.phonepe.com
- phonepe customer service number: 080-68727374 / 022-68727374
- phonepe customer care email id: grievances@phonepe.com
Resolution: PhonePe ensures that you will get your first response within 24 hours of raising a complaint. The target is to resolve level 2 complaints within three working days. Also, if there is any delay, it will be communicated to you.
Level 3
Complaint Registration: Contact the Grievance Desk/Nodal Officers if your complaint remains unresolved after the following:
– 10 days – Non-PhonePe QR payments
– 30 days – All other transactions
Grievance Desk Details:
- Principal Nodal Officer: Mrs. Sinu Sudhakar
- Nodal Officer: Mr. Sinchan Kumar Saha
- PhonePe customer care contact phone number: 080-68727374 / 022-68727374
- Email: grievance.phonepe.com
- Address: PhonePe Headquarters, Bangalore
- Working Hours: Monday to Friday, 10 AM – 7 PM
Resolution: PhonePe agents ensure the first response within 24 hours of receiving a level 3 complaint. Their timeline for resolution is seven working days, and if there is any delay, they will inform you in advance.
Level 4
If your complaint remains unresolved after 30 days of registration, you can approach the digital ombudsman.
How to reach digital ombudsman.
- Complaint Portal: https://cms.rbi.org.in/
- Toll-Free Number: 14448
- Email ID: crpc@rbi.org.in
- Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
For further details, refer to the RBI Ombudsman.
2. PhonePe merchant grievance redressal
Level 1
Complaint Registration: Register your complaint via the (?) icon in the PhonePe Business app or website dashboard. The customer support team is available 24×7.
Resolution: You will get a first response within 24 hours of complaint registration, and the complaint resolution timeline is seven working days. Moreover, if there is any delay, it will be communicated proactively.
Level 2
Complaint Registration: Escalate unresolved complaints by calling 080-6872-7777/022-6872-7777 between 7 AM to 12 AM.
Resolution: Your first response will be provided directly during the call, and their target resolution timeline is seven working days. Also you will be communicated if there is any delay in your resolution.
Level 3
Complaint Registration: For any unresolved issues, you can contact the Nodal Officer/Grievance Officer (details on https://grievance.phonepe.com/)
Resolution: You will get your first response within 24 hours of the Level 3 complaint. Also, they aim to resolve this within seven working days.
Level 4
If any complaint remains unresolved for 30 days, then after this timeline, you can directly approach the RBI Ombudsman (https://cms.rbi.org.in)
At PhonePe, timely and satisfactory resolution of merchant complaints is their priority through structured escalation.
You no longer need to worry if you face any issues using PhonePe’s services. With the customer care details provided in this article, you can easily reach PhonePe for assistance. Whether you have queries about transactions, payments or account services, want to know the helpline number or have any other concerns, this article equips you with all the necessary information. You can conveniently contact PhonePe customer support through the app, website, email, phone and social media channels highlighted here. Their helpful teams are available 24×7 to promptly resolve your complaints. So don’t hesitate and start enjoying seamless, stress-free payments on PhonePe, knowing that expert assistance is always available.
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FAQs
Q1. How can I contact PhonePe customer support?
Ans. You can contact the PhonePe customer support team through various ways, including:
- PhonePe customer support number
- Through social media
- Though PhonePe app
Q2. Can I call the PhonePe customer support number for assistance?
Ans. Yes, you can call the PhonePe customer support number for assistance.
Q3. How long does it take for PhonePe customer support to respond to inquiries?
Ans. PhonePe aims to provide first response within 24 hours for most inquiries. Resolution time depends on the issue’s complexity but is usually within three business days.
Q4. What information should I have ready when contacting PhonePe customer support?
Ans. Keep details like your registered phone number, transaction IDs, order numbers, screenshots or error messages ready when contacting PhonePe customer care. Providing relevant information helps them understand and resolve your issue faster.
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