JioMart Customer Care Number & Mail ID | How to Contact Jio Mart Customer Support?

JioMart Customer Care Number & Email ID
Jio Mart customer care number and Email ID

JioMart Customer Care Number, Reliance JioMart Helpline No, Email ID, Contact No and Support 24X7 and Customer Care Toll-Free No

JioMart is an online leading and trustworthy platform powered by Reliance Industries Limited, based in India. It deals in groceries, electronics and all other necessary things which are essential for day-to-day life. JioMart permits users to order online by using its website and mobile app and lets them enjoy home delivery services. Furthermore, the customer has a right to give their opinion in the form of reviews which also assist other users by informing them about the products.

However, if you have any queries or concerns regarding the delivery partner, product or anything else, without thinking twice, you can directly reach out to the JioMart customer support team. You can contact them easily, and you know what is more amazing? The best part is JioMart customer support team is always ready to assist you whenever you need them.

JioMart Toll-Free Number

Hey there! If you are looking to get connected with the JioMart customer care team, don’t hesitate, you can simply get in touch with them. So, burst the bubble of your confusion; if you have any query, don’t keep it to yourself; you can share it with the JioMart team without any fear of judgement. In addition, the number is free to call, and the team is available for you 24 x 7, so give them a ring to solve your queries. You can also get in touch with the team by drafting an email to them, and the team will try to resolve your queries as soon as possible by ensuring that all things go in the right direction. Here is the Jiomart Toll free number:

  • 1800 890 1222

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JioMart Customer Care Number and Email 24*7 Helpline

Please contact Jiomart customer support at 1800-890-1222 8:00 AM to 8:00 PM, 365 days or write a mail at: [email protected].

JioMart Customer Care Number (Landline)02261220220
Customer Care No. JioMart (WhatsApp)
Email ID[email protected]
JioMart WhatsApp Number for Ordering
91 79770 79770
JioMart Online Grocery Store E-mail
[email protected]

Do you want to connect JioMart team without making a call? Well! for your convenience, JioMart also allows you to message them on WhatsApp 24*7 to give you assistance and to satisfy you with all your queries. You can also talk to them through chat support which is usually available on the JioMart app, and if you don’t have the app, then you can install it easily. To download the app, follow these steps mentioned below.

  • Firstly download the JioMart app
  • Open the JioMart Application 
  • Go to Customer Support: Look for the “Customer Support” or “Contact Us” section within the app.
  • Tap on Contact Options: In the Customer Support section, you will find various contact options such as phone numbers, email addresses, or chat support. 
  • Make a Phone Call: If the app provides a phone number, you can tap on it to initiate a phone call directly to the JioMart customer care service.
  • Send an Email: If the app provides an email address, you can send it to contact customer support
  • Use Chat Support

NOTE: If you are shopping from the Jiomart online store, then there would be no option to chat with Jiomart customer support; you will directly have to contact customer care through call or email.

How to contact JioMart Customer Care Number?

Whenever you are in need of customer care assistance without a second thought, contact with JioMart customer support team. Additionally, you can also get in touch with the experts using WhatsApp. So grab the benefits now wherever you are because the Jio Mart service is available in all the major cities.

Step1: To contact Jio Mart support, you need to follow these steps:

  1. JioMart customer care number – 1800 890 1222  or get a no. from the below section
  2. Save the number
  3. Open Whatsapp and send a message “Hi” to the JioMart customer support no.
  4. You will receive a response within a few seconds
  5. Share your queries there.

Step2: How to contact Jiomart customer care service through email 

To get your queries solved fastly, you can write an email to CS Head at [email protected].

Since this is the final level of redress for your complaints, so provide them with what you have discussed with their team and any related solutions provided in earlier levels so that they may fully comprehend the situation.

The JioMart team knows very well how to respect you and your precious time, and they are dedicated to satisfying you with every contact you have.

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Queries, Complaints, And Other Important Details of Jiomart Customer Care

When contacting JioMart customer care service, it is important to provide relevant details regarding your query or complaint. Here are some common queries, complaints, and other important details you may need to share. This information can help to Jiomart customer services to have a better understanding of your complaints.

Order-related queries: If you have questions or concerns about your JioMart order, provide the following details:

  • Order number: Mention the particular order number related to your query.
  • Product details: Provide information about the products you ordered, including quantity, product name, and any specific issues related to the items.
  • Delivery details: Include the delivery date, time slot, or any issues related to the delivery of your order.

Payment-related issues: If you have concerns related to payments, refunds, or deductions, provide the following details:

  • Payment method: Specify the mode of payment used for your JioMart order, such as credit card, debit card, net banking, or any other payment method.
  • Payment details: Provide relevant payment details like transaction ID, amount, date, and time.
  • Refund details: If you are seeking a refund, provide the refund request details, including the reason for the refund and the amount involved.

Level 1: Customer Support:-

We understand how a customer can feel pissed if their complaints are not accepted by customer care services, but that’s not the case with Jiomart customer care services.  The strong customer care support of JioMart makes sure to file all your complaints on various platforms, be it Whatsapp, email, or on calls. Here are the ways through which you can contact Jiomart customer  support

  • Whatsapp: 70003 70003
  • Email: [email protected]
  • Call on: 1800 890 1222
    8:00 AM to 8:00 PM, 365 days

Concerns not addressed?

JioMart customer support team always keeps your concerns or queries on priority and try to respond as soon as possible. But in case of any issues that are of complex nature, the JioMart customer care team might take some more time than usual to solve.

If in case you are not satisfied with the response, don’t worry; you still have the option to get connected directly to their higher authorities.

For the concerns that weren’t adequately addressed, they aligned the following communication structure to provide you with easy access.

If Jio Mart Whatsapp’s support is unable to solve your problem, then you can also write a mail on the email ID provided in the next section.

Level-2: Escalation

Email to CS Head at: [email protected]

This is the final level redress for your grievances; You will have to provide the previous communication and related resolution offered at in earlier level so that JioMart customer care may have a comprehensive understanding of the matter.

The Jiomart customer care services value the time and patience of their customer and make sure to give a satisfactory solution to their problems.

Related: Swiggy Customer Care Number | 24/7 Helpline

Jiomart Cancellation, Return, And Refund Policy

People consider themselves lucky when they buy a product, and it turns out to be of the best quality without needing to be changed, but there are times when the products are delivered damaged or in low quality. In such cases, all you want to do is return the product or get it exchanged. Not just it, even if you wish to cancel the products, you can do that as well, but how? Well, all you need to do is go through the JioMart Cancellation, return, and refund policy and get all your answers.

1. Cancellation Policy:

You can cancel the order any time before the product is dispatched for delivery. Remember, the order cannot be cancelled once the dispatch has been initiated. However, in any circumstances you wish to cancel the product after it gets dispatched, then you can reach out to Customer Support and request for order cancellation. In case the delivery is initiated, you can reject the delivery. If you have the receipt of the cancelled order, then your refund will be immediately reflected within 24 hours. 

2. Jiomart Return and Refund policy

JioMart has a return and refund policy that allows customers to return select products within a specified time frame, typically within 7 days from the date of delivery. To be eligible for a return, the product should be unused, undamaged, and in its original packaging with all the original tags and accessories intact. The return process involves contacting JioMart customer care to initiate the return, providing necessary information, and scheduling a pickup or drop-off of the product. Once the returned product reaches JioMart’s fulfilment centre, it undergoes a verification and inspection process. Refunds are processed for eligible returned products, usually in the form of the original payment method used during the purchase.


Are you struggling to raise complaints regarding your products after shopping from JioMart? If so, then you don’t have to stress out as the above-mentioned details and steps will help you to come out of all the problems you are facing with JioMart services. Be it regarding the delivery of products, return or refund policy or anything else, this article has the answers to all your queries.

If you like this article (JioMart Customer Care Number & Mail ID | How to Contact Jio Mart Customer Support?), then please share your views with us, and if you have any suggestions, then you can share them with us in the comment section below this post.

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  1. Mails stickup
    Due to corona virus situation no whatsappz
    Care number not working

    4times checked last order no revert 26th Dec 2020 was last
    Need confirm our status

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